Finally back online
This Tueday evening, my internetconnection suddenly dropped.
OK, stuff happens, so after some searching I figured it was the power supply that gave it. A quick call to the helpdesk of my provider (Telenet) and the person there promised to send me a new one by mail carrier.
I’d get it the next day. Cool, no problem. Oh, wait.
The day after (wednesday) still no new power supply.
The day after after at 1 pm (thursday) still no supply. So OK, they were testing my patience. So a quick call to the helpdesk didn’t teach me alot. The person there didn’t know much besides that her ’screen’ told her the supply unit had been picked up by the mail carrier. After some nagging I got my hands on the phonenumber and shipping-reference from the carrier service.
At this time, my head was starting to hurt from all the cellphone-calling and waiting on the phone listening to crappy please hold-the-line tunes.
So, time for a new call to the mailcarrier service. Turns out, these folks had no reference from my shipment. Power supply? Never heared of it.
Sweet lord… New phonecall, again to the helpdesk. There, I got to speak to a lady who wasn’t very helpfull, and told me to wait it out because the people from the carrier service often loose stuff. That was her response to my request, the people there often loose stuff. Now I don’t know about you, but when I get an answer like that, on the phone, I die a little. So I asked to speak to her supervisor, in which she replied that supervisors from Telenet don’t come to the phone. If I wished to formulate a complaint, I should do so using the form on their website.
I died a bit more.
At that moment, I was not in the mood for arguing. Obviously, this person wasn’t going to help me at all.
To finish the story, I got my hands on another number from the company, and decided to try my luck there. Luckily, I got two persons on the line that were a bit more willing to help out.
To finish of, I did not accept their wait it out policy, and after thirty minutes of talking to different people they agreed to send over a technician to fix the issue. Three hours later, the dude showed up and fixed it in 3 minutes.
So here I am, back online.
Moral of the story? Don’t accept crap for an answer.